Please follow the steps below: 1. Click on “my account” 2. On the login page, enter your email address and a password. 3. Click on “create my account” to complete the process You will receive an email confirming the creation of your account. You will need to enter your email address and password to log in in our eShop.
Please follow the steps below: 1. Click on “My account” 2. On the login page, enter your email address and password 3. Click on “log in” to access your account
By logging into your account and clicking on “My personal information” you can: - change your email address - change your password - update your personal information
To change your delivery and/or billing address(es), click on “My address book”, select the relevant address and click on “Change”.
This means that you have already set up an account with this address. If you cannot remember your password, you should click on “Forgotten password” and then enter your email address. You will then receive an immediate email containing a link to reset your password. If you do not receive this email, please check your spam folder. If you still cannot find it, please contact Customer Services directly.
You can use your wish list to select an item or items which you would like to buy at a later stage or to share them with friends via email or social networks. Please note: the wish list function only allows you to preselect an item or items. It cannot be used to reserve items.
Simply enter your email address in the “Newsletter” box which you can find in the footer of our eShop. As soon as you sign up, you will start to receive all our emails with details of new products, sales, etc
You can use the unsubscribe link at the bottom of our Newsletters. You will be unsubscribed immediately. From then on, you will receive no further emails (including invitations to private sales) from us.
When an item is temporarily unavailable through our online store, the product page is visible but the sizes are greyed out, crossed and cannot be selected. This means that we are out of stock. Please contact Customer Services if you wish to check availability in one of our stores or choose "notify me when available". When the product will be back in stock we will send you an email.
To ensure the best fit, please consult the size guide on each product page.
You will find the composition and care instructions on the product page. Please note that if you fail to respect these instructions, we will be unable to issue a credit note or refund the product.
Please contact our Customer Services department (firstname.lastname@example.org) and, if possible, attach a photo of the item in question with a note explaining the nature of the fault. We will carry out an initial assessment with our Quality Control Department and we will get back to you to tell you what to do next.
Check that the item you wish to order is still available: if the size is greyed out and crossed, this means that the size is no longer available and so you cannot add it to your basket.
We cannot add any further items to an order which has already been paid for.
Enter the code in the “Enter your discount code” field and then click on “OK”. When the code is accepted, a message appears and your order is automatically updated. You can enter several consecutive codes if the offers can be used cumulatively.
Firstly, we suggest that you check your junk and spam folders. If you still cannot find the confirmation email, you can check if the order appears on your account. Please contact Customer Services for assistance.
You can pay with your credit card via PayPal, PayLane. Bank transfer payment is also possible.
Your credit card or PayPal account will be debited as soon as your order is confirmed.
You can choose from standard delivery by DHL STANDARD/EXPRESS (European territory deliveries only) or delivery by Polish Post (beside European territory).
It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 6-16 days. Delivery details will be provided in your confirmation email.
Orders placed over the weekend are processed on Monday.
In Poland deliveries should reach you
For technical reasons, it is unfortunately not possible to change your delivery address once the order has been placed.
You have a period of 14 days (from the date you received the parcel) in which to return your item. The goods purchased in stores cannot be returned.
The item should be returned only to the address below and should be accompanied by the return form by the deliverer of your choice. We recommend that you retain your proof of posting.
303 Avenue Białostocka street 37 07-200 Wyszków Poland
- Refund: refunds are paid into the bank account you used to place your order.
When an order was placed using an offer code entitling you to a discount on the purchase of a predetermined number of items in one transaction, and you then return an item or items, this may invalidate the discount if the number of items falls below that required to qualify for the discount. The refund paid will reflect the fact that the discount is no longer applicable.
If you have a problem or if you have no printer, you can write the following details on a sheet of paper: surname, forename, telephone number, email address, order number and date, the item(s) returned with its/their reference number(s), quantity/quantities and the reason(s) for returning it/them.
You will receive an initial email confirming that your parcel has reached our warehouse and then a further one confirming that your return is being processed. Your return will be processed within 14 days, but we endeavor to deal with your request within 72 hours of your parcel reaching our warehouse (excluding business hours).
The delivery fee charged when your order was dispatched is only refunded if you exercise your right to cancel within 14 days of the date on which you received your parcel.
Items should be returned in appropriate packaging. However, shoes should be returned in their box. Please do not use the box for posting items.
You have a withdrawal period of fourteen (14) days following the date you receive your parcel to return all products ordered without having to give any reasons or pay penalties. In the event of withdrawal, you will be reimbursed delivery costs (if you paid them) but return shipping costs will be at your expense. This withdrawal may be made by any means available, in particular: - by completing the withdrawal form available in "Shipping & returns" section and sending it by email to email@example.com or by postal mail to: 303 Avenue, Białostocka street 37, 07-200 Wyszków, Poland.
Any product returned as a withdrawal or as satisfied or money back warranty, must not have been used, damaged, soiled or washed. Products must be returned in suitable packaging along. Moreover, footwear must be returned in its original box which should not be used as the actual shipping packaging. Reimbursements for products under the right of withdrawal must be requested within fourteen (14) calendar days from the date of notification of withdrawal or deferred until the day on which the Products are received by 303 Avenue.